IOSH
Updates on our services and systems
Find out if there is a known problem and what to do next
We're currently working on resolving issues that we know are getting in the way of your experience with IOSH. Read about what's changed on the IOSH website.
Service status
Below, you can check on the current status of various IOSH services and platforms. Last updated 9.00am, Friday 22 May 2026.
Joining IOSH
Status: Infrequent payment problems
Some users have experienced issues during payment, but don't worry - your payment and membership will always be protected. Your status can take a few hours to be reflected after payment. If your payment fails, try using a different payment card.
Renewing your membership
Status: Intermittent payment issues
Some users have experienced difficulty paying, and delays updating their membership status. Your membership and credentials will be always protected. If your payment fails, you can try using a different payment card.
Upgrading your membership
Status: Delays processing membership
Upgrading is a manual process, and some members may be experiencing delays. We aim to process upgrades within 10 working days, but it may take longer. Your application is safe and being processed.
If you are experiencing a delay of over three weeks, please contact customer services.
Member account area
Status: Infrequent errors
Visitors to the website account area may experience occasional access issues and errors. If you experience issues, you can try logging out and back in again.
PDA route to Chartered
Status: Intermittent payment and Blueprint login issues
Some users have experienced payment issues, and Blueprint has intermittent login issues.
Your payment will always be protected. You can try using a different payment card if payment fails. If you have asked to reset your password, remember to check your email Spam folder for the reset link.
Training provider portal
Status: Login, payment and course management issues
Users have reported issues with password reset emails, purchasing certificates and amending course details. We are working to fix these issues.
We recommend you avoid using the system behind a VPN (Virtual Private Network), and always check your email spam folder for password resets. If you're still struggling to log in, please contact your organisation's IOSH account manager.
You can contact customer services if you experience persistent errors - make sure you can provide full details and a screenshot of the issue.
You can find out what's changed with the training provider portal, or view our online guidance (also available as PDFs and videos).
Certificate checker
Status: Infrequent issues
The certificate checker is working, but some users have reported issues retrieving their certificate details. Please make sure the details you enter match exactly what appears on your certificate - there is guidance on the checker pages to help.
Qualifications directory and course calendar
Status: Stable
The qualifications directory is working, but if you experience any issues please contact customer services.
Still having problems?
You can contact our customer services team to log a support ticket.
If you've already logged a support ticket, there is no need to raise another for the same issue — your ticket is safe and we will reply as soon as we can. You don't need to contact us via social media.